Level rewards not releasing

Kiwiora

I'm passing levels but the timed level treasure chest rewards won't release.  Am on android mobile, have disconnected, restarted and passed levels to no avail.  Have approx 4 of the 5 available but won't unlock

KristinL5

Me too. I am on level 660 but reward boxes for levels 629, 633, 639, 647, 657 won't open. 

Sue_Kwong

Me too. I am using iphone on level 965 now. Reward boxes for levels 958 and 962 both won't open. I tried reinstalled the app it didn't work (and i lost all the power candies i saved up when i uninstalled the app T_T), I tried going back to 958 to pass the stage again it didn't work neither. Please help!

Sarah_McDougall

I am having the same problem. I'm on level 364 and my last 4 prize boxes did not open. I did open but did not give the award. I am assuming there is no tech support for this game. I wonder if we will be awarded our items we didn't get or if we are just out of luck? 

Steven_Dendy

Same issue and getting no response from King emails!

Chrissy19713

Same here and posted about it . Got an email with a riddle as an answer..saying you will find the answer to your question by answering it???? I dont get it. Still dont have my rewards.

Steven_Dendy

Delete the game and forget about it is the only option I am coming up with! Like the game but getting annoyed by it, I could forget the rewards if only it did not take me back to number 1 and then I have to go fine the latest level I finished!