Game issue

Chris_Palmer85

I'm having issues with candy crush soda saga. Whenever I go on the game I move on levels with three stars even though I've not complicated the level. Please fix this I think it's glitches, no fun when can't do levels myself

Johnny_Ryall

Hello,

Could you please run through the steps here and let me know if this resolves the issue:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Kind regards,

Johnny

Chris_Palmer85

Hi johnny, those steps did not help, it still moves on levels every time I go on candy crush soda saga. I don't even complete levels before it moves on. Why does it do this? Please help me fix I want to play the game properly

Johnny_Ryall

Is your account logged in on any other device, do you share a device, so could someone else be playing these levels?

Chris_Palmer85

I have tried it on pc and it does exactly the same thing. It does it everytime I close the app then when I reopen it moved to next level. I have also made sure I'm not logged in anywhere else and don't share my device with anyone. Have also cleared all active logins on Facebook. Also uninstalled and reinstalled, please fix this.

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny