Why did I lose all my progress (level 574) & items in the game

Wicid

Was playing at level 574 ran out of lives.  Went back in after 10 minutes & all progress and items are now gone.  Not connected through FB.  

Tony_Mc

Hi Wicid,

Thank you for posting this here on King Care.

I´m sorry you lost your progress in Candy Crush Soda Saga on your iPhone.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team