Why has my game been reset to level 1? (I won't be starting over!)

Nancy_Diener

A few days ago my game began loading at level 1 only. I cannot scroll to the actual level I should be at. When will this be corrected?

Cezdiamond

Hi Nancy-  Thanks for posting on King Care. Please could you see this thread for more information :-) 

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress 

Let me know if you still need a hand. 

Thanks!