Was level 612 on Macbook, now the game loads at level 1. Progress not effected on iphone. Why???

Mummsy

Had progressed to level 612 on Macbook but game now loads at level 1.  Progress is unaffected on iphone.  Why???  Be assured that I will not be replaying starting at level 1 on my Macbook and that means there will be no further booster purchases by myself for my Macbook app.

Cezdiamond

Hi Mummsy-  Thanks for posting on King Care. Please could you see this thread for more information :-) 

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress 

Let me know if you still need a hand. 

Thanks!