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Was up to level 398 now I am back to 1 with a new phone. Is there anything you can do?

Was up to level 398 now I am back to 1 with a new phone. Is there anything you can do?

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Hi,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

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Mark, I could not find the envelope. In the right hand corner. I also checked the messages in the soda saga app....clicked the envelope but no message. Please reset, thank you

Hi,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

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