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Was up to level 398 now I am back to 1 with a new phone. Is there anything you can do?

Dinasus1
Dinasus1 Posts: 2 Newbie
in Support

Was up to level 398 now I am back to 1 with a new phone. Is there anything you can do?

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Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    Flag · Helpful Sweet Love Haha
  • Dinasus1
    Dinasus1 Posts: 2 Newbie

    Mark, I could not find the envelope. In the right hand corner.  I also checked the messages in the soda saga app....clicked the envelope but no message. Please reset, thank you

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