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I was at Level 531 and it reset to Level one. How do I get back to 531?

Matt_Hamlet

Matt_Hamlet Posts: 1

July 2017 in Support

For some reason, this weekend, my game reset at Level 1. I was at 531 or so. How do I get back there?

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Answers

Wunderbaum Posts: 4,398 Level 4

July 2017
Hi Matt!
Looks like Candy Crush and Candy Crush Soda was recently updated to a new format.
There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
Try clearing your browser cache and the game should work correctly again.
Cheers

July 2017
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/*! * @author Adam Charron <adam.c@vanillaforums.com> * @copyright 2009-2020 Vanilla Forums Inc. * @license GPL-2.0-only */ /* This stylesheet generated by Transfonter (https://transfonter.org) on July 14, 2017 7:45 PM */ @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/king_SuperGroteskOffcPro.ttf") format("truetype"); font-weight: 400; font-style: normal; } @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/king_SuperGroteskOffcPro.ttf") format("truetype"); font-weight: normal; font-style: normal; } @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/king_SuperGroteskOffcPro-Medium.ttf") format("truetype"); font-weight: 500; font-style: normal; } @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/king_SuperGroteskOffcPro-Medium.ttf") format("truetype"); font-weight: bold; font-style: normal; } @font-face { font-family: "SuperGroteskOffc"; src: url("./fonts/SuperGroteskOffcPro/SuperGroteskPro-Bold_unlicensed_0.otf") format("opentype"); 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