4th time I've asked to have my actual level restored but game still opens at level 1.

Nancy_Diener

Clearly this reset to level 1 is an issue for many of your players. Going in to week 2. I have a few unanswered questions and one email telling me it was fixed. NOT!

Advise if you are unable to permanently resolve this issue so I can dump your game and move on.

Cezdiamond

Hi Nancy-  Thanks for posting on King Care. Please could you see this thread for more information :-) These steps have worked for other players. 

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress 

Let me know if you still need a hand. 

Thanks!