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no bonus and wrong level starts

Natasja_StaalNatasja_Staal Posts: 1
in Support

I am at level 530 and when i open the game he goes back to level 524. The 2 bonuses which is on my way, i also not receive this. I tried to play the level again to get my bonus but no way... no bonus. It's frustating me. Please help

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Answers

  • Tony_McTony_Mc Posts: 4,138 Level 3

    Hi Natasja Staal,

    Thank you for posting this here on King Care.

    I am sorry this happens to you in Candy Crush Soda Saga on your tablet.

    Please check for updates for your tablet and the version of Android that you run on it, as well as the Candy Crush Soda Saga app.

    Restart your Android and try again. If this issue persists, then please let me know the make and model of your tablet, the Android version you use and the Candy Crush Soda Saga app version you got installed.

    Kindest regards and have a great day,

    Tony - King Care Team

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