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Accidentally deleted app

Katie_O'ConnorKatie_O'Connor Posts: 2
in Support

I accidentally deleted the app and lost all my special candies. I just reinstalled app and logged in. Can I get them back?

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Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi Katie- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too.

    This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Were these items bought with Gold Bars? 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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  • Hey! Would you like to give us your opinion?

  • Katie_O'ConnorKatie_O'Connor Posts: 2

    Thank you and no they were not bought with gold bars. So I guess they are lost since I had to reinstall the app. 

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