Why was my account back to level 1? I should be on level 910.

Pam_Serr

My level on my iPad and iPhone is still at level 910, but my PC has me back at level 1.   Either this needs to be fixed or I'll give up playing on the PC because I'm not starting over.

Tony_Mc

Hi Pam Serr,

Thank you for posting this here on King Care.

Can you please try again now? Kindly let me know how you're getting on.

If it didn't help, then I recommend you to do the following steps:

Try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html 

http://www.mozilla.com/firefox/upgrade.html 

http://www.opera.com/computer 

(windows only) https://www.microsoft.com/windows/microsoft-edge 

https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com  if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU 

Kindest regards and have a great day,

Tony - King Care Team