Back to a previous level

Sara_Thomas

Yesterday I was playing candy crush soda and I was going to start on level 339. Then I got the question if I wanted to connect to Facebook and I answered yes. Then, suddenly, I was back on level 315, and now I don't know what to do. It happened the same with my Candy crush jelly account, I'm desperate

Cezdiamond

Hi Sara- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Tony_Mc

Hi Sara Thomas,

Thank you for posting this here on King Care.

Can you please try again and let me know how you're getting on?

Kindest regards and have a great day,

Tony - King Care Team

Sara_Thomas

Hi Sara Thomas,

Thank you for posting this here on King Care.

Can you please try again and let me know how you're getting on?

Kindest regards and have a great day,

Tony - King Care Team

I've logged in yesterday and it seemed to be solved, this morning,again, I was playing level 372 and the back to level 365, even if I make progresses, every time I log in it gets me back to level 365