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Back to a previous level

Yesterday I was playing candy crush soda and I was going to start on level 339. Then I got the question if I wanted to connect to Facebook and I answered yes. Then, suddenly, I was back on level 315, and now I don't know what to do. It happened the same with my Candy crush jelly account, I'm desperate

Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi Sara- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Hey! Would you like to give us your opinion?

  • Tony_McTony_Mc Posts: 4,138 Level 3

    Hi Sara Thomas,

    Thank you for posting this here on King Care.

    Can you please try again and let me know how you're getting on?

    Kindest regards and have a great day,

    Tony - King Care Team

  • Hi Sara Thomas,

    Thank you for posting this here on King Care.

    Can you please try again and let me know how you're getting on?

    Kindest regards and have a great day,

    Tony - King Care Team

    I've logged in yesterday and it seemed to be solved, this morning,again, I was playing level 372 and the back to level 365, even if I make progresses, every time I log in it gets me back to level 365
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