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refund

Sian_Casanova
Sian_Casanova Posts: 5 Level 2

I bought some goodies on King crush soda saga today at 10.28 am bst for £14.99. While it was loading it said error and that no money was taken from my account. So I bought a different goodies for £6.99 which loaded perfectly. I then received another email saying that they've taken £14.99 out of my account. Why? I didn't get any of the goodies! So how do I get my money back. I sent an email within the 2 hour refund time limit. Please help! 

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138 Level 3

    Hi Sian Casanova,

    Thank you for posting this here on King Care.

    Please make sure to make usage of the 'Payment Issue' tag, so we can chase up on this earlier.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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