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Can't collect gift boxes when pass a level

Dorothea-3

whenever I pass a level my gift boxes won't open... I uninstalled and reinstalled game like 5 times and I'm still having the same problem..

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Tony_Mc

Hi Dorothea,

Thank you for posting this here on King Care.

Is your avatar in Candy Crush Soda Saga on the correct level, or does it appear on another level?

Also, please try to tap multiple times on the chests. Kindly let me know how you're getting on.

Kindest regards and have a great day,

Tony - King Care Team

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my_t_mouse

Same issue. Passed two boxes now, but My avatar keeps reverting to 825 while I’m at 832. I want my prize boxes...

Tony_Mc

Hi Dorothea,
Thank you for posting this here on King Care.
Is your avatar in Candy Crush Soda Saga on the correct level, or does it appear on another level?
Also, please try to tap multiple times on the chests. Kindly let me know how you're getting on.
Kindest regards and have a great day,
Tony - King Care Team

Thanks for your feedback Dorothea

Dorothea-3

Hi Dorothea,
Thank you for posting this here on King Care.
Is your avatar in Candy Crush Soda Saga on the correct level, or does it appear on another level?
Also, please try to tap multiple times on the chests. Kindly let me know how you're getting on.
Kindest regards and have a great day,
Tony - King Care Team

Yes I skipped a level some how.. thank you..

Tony_Mc

Hi Dorothea,

Thank you for posting this here on King Care.

Is your avatar in Candy Crush Soda Saga on the correct level, or does it appear on another level?

Also, please try to tap multiple times on the chests. Kindly let me know how you're getting on.

Kindest regards and have a great day,

Tony - King Care Team