my progress has been lost in candy crush soda and candy crush jelly

Dorell_Pinkus

my progress has been completely lost in both the soda and jelly games. when i opened up my app the app crashed and started me from 0. please help restore my levels. thank you

Cezdiamond

Hi Dorell- Welcome to the community. I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey!

I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!