Game not progressing to next level caught in loop

Hockeystars9

King care/candy crush has ignored my inquiries. Levels passed numerous times but wont proceed to next level. After passing 5 or 6 times finally goes to next level (1291) but doesnt give 2 hr free play etc.  I work 1291 for a day or two and next time it goes BACK to 1290!  Same happened with 1286/1287.  Definite problem with this game. Have made sure updated and rebooted without success. On ipad.  Does anyone ever get a response from "Mark"? Ready to delete this game.

Tony_Mc

Hi Hockeystars9,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Your feedback is important to us and I appreciate it a lot that you chose our community site to do so. 

Kindest regards and have a great day,

Tony - King Care Team