Back to level one

Jody_James

I just got a new phone. I downloaded the new app for Candy Crush Soda. And it has taken me back to level one. I also downloaded Candy Crush Saga but it kept my levels. then signed in as I was told. I have no idea what to do. Please help.

MarkHawk

Hi Jody,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

- Mark