Can't collect gift boxes when pass a level

Alina_Lincha

First I lost all my bonuses when I had to reinstall the game because the new update did not include the game. How can I restore them?When he reached the level with the box with gifts, it is not possible to get donated time and bonuses. Help me. Correct the error

Tony_Mc

Hi Alina Lincha,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team