Lost Gold Purchase

Angel-7

Hi, I just purchased gold bars when I got to the end of my level cos I only needed to move 1 thing to complete that level, it all was successful until I realised when it went bk to my game that I didn't get the gold bars to get more moves thus couldn't complete it, I am stuck and had to use boosters cos of this but I still can't complete it, so I want compensation for my gold and boosters pleaseThank you

Tony_Mc

Hi Angel,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

Tony_Mc

Hi Angel,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

Tony_Mc

Hi Angel,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

Thank you Angel

dmedina

Same thing happened to me 4 times, just recently.
I have lost my game and it really depressing. 
The funny thing is that when I buy bars just to play it never happens. How come? 

About today's purchase, I even didn't get my gold bars. 

debs1965

same thing has been happening to me time and time again, I have been playing this game for ever and I would like to know how to get my money back for things I haven't received, thank you.

Elsa

Hi @dmedina and @debs1965, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Unfortunately, any purchase issues cannot be handled here in the community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest