Still can advance to next levels but my pic is stuck on lvl 721 and can't get bonus presents. Why?

Judy_Fuller

I've advanced to lvl 743 but my profile pic stays at 721.  I have passed three presents along the way and haven't gotten to  open them and receive the bonuses.  They are still sitting there.  I have played all the levels again thinking that it would reset. I also have closed the game several times and downloaded the updates.  Still I'm stuck on 721.  

Lady_Choo

Good evening, 

I am sorry you have had to wait such a long time for a reply, are you still needing help?