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Am i being taken advantage of. Locked out says download more episodes online

Amanda_Marie
Amanda_Marie Posts: 1 Newbie

GAME ASKING ME TO DOWNLOAD LEVELI have a problem when I start to play the game. A message appears and says go online to download the episodes. How can I solve it and not lose my progress? Thanks for helping

Answers

  • QueenB
    QueenB Posts: 14,956 Community Manager

    Not to worry Amanda as we know how to fix this :)

    You need to clear the cache on your Google Play Store. Give these steps a try:

    1) Go to apps and find the app called 'Settings'

    2) Locate the menu called 'Apps'

    3) Scroll down till you find the 'Google Play Store'

    4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

    5) Reboot mobile and you should now be able to install the game.

    This should do the trick :)

    /QueenB

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