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Can't connect to Facebook bug

Prnorth
Prnorth Posts: 3 Newbie

Sometimes the game tries to connect to Facebook Midway through a session. If I cannot connect a warning screen appears which says 'can't connect to Facebook.' 

I click ok and instantly the same warning appears again. This repeats until I shut down the app and restart it. Things like selecting airplane mode do nothing to stop the warning popping up. 

Answers

  • QueenB
    QueenB Posts: 14,956 Community Manager

    Yeah it shouldn't be doing that, try reinstalling the game app as that usually helps. 

    Note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

    However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully).

    Regrettably, you will lose any saved boosters and messages so I would recommend using these up before re-installing the game.

    /QueenB 

  • Prnorth
    Prnorth Posts: 3 Newbie
    edited February 2018

    I've down that, and it happens again after a reinstall.

    I've probably reinstalled a couple of times now. The only fix I've found is to put the phone into flight mode whilst playing.

  • Prnorth
    Prnorth Posts: 3 Newbie

    Anybody else having this problem?

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