I am currently on level 1266. For some reason the game keeps loading level 1007.

Eeeyore7

I am currently on level 1266. For some reason the game keeps loading level 1007. I tried replaying it a few times but it still does not work so I cannot get my bonuses. I tried uninstalling the game, restarting the device,logging out of Facebook and still have this issue. Please advise.

QueenB

You should be able to insert images right here or I can send you a message and you can reply to it by inserting images as well.

Keep an eye on your envelop

/QueenB

QueenB

Since you're on Android device, lets try to clear the cache on your Google Play Store. Give these steps a try:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Reboot mobile and you should now be able to install the game.

Hope this does the trick

/QueenB

Eeeyore7

Hello, I did everything as you have written and still the problem exists

QueenB

Bummer and strange 

Could you reinstall the game app again just as a last resort? Regrettably, you will lose any saved boosters and messages.

/QueenB

Eeeyore7

Still nothing

QueenB

OK not to worry! Can you send me a screenshot of the game map showing your profile picture so I can have a closer look? 

For instructions on how to take a screenshot please visit: www.take-a-screenshot.org/

I think I know what the issue is but I just want to be sure so the screenshot will help.

Thanks

Eeeyore7

Okay. Where do you want me to send the screenshot?

Eeeyore7

Hi. Can you please give me an email where I can send the screenshot?

QueenB

You should be able to insert images right here or I can send you a message and you can reply to it by inserting images as well.

Keep an eye on your envelop

/QueenB