purchased gold, game has reset to old format

Sue_Maunder

Level 563 needed extra moves so purchased gold, gold was added but there was a glitch in the game and when it restarted it was playing the old format and wouldn't let me use my gold to complete the level I was on

Jelly_Jenny

Hi Sue, 

If you have missed out on any of your purchases, please find out what you should do from our purchases page: https://goo.gl/MR7Eq9

If your game is still switched over to the old format give these steps a try: https://goo.gl/owWByB

And please make sure that you're opening the game through Facebook and not through a bookmark you might have saved.

If you are playing on Chrome also paste this in the address bar: chrome://settings/content/cookies?search=cookies      Then in the All cookies and site data search box write candy, and delete all cookies that has to do with Candy Crush Soda Saga.

I hope this helps!

Jelly Jenny