Gift boxes will not open, why?

Sharrie__Wrona

I am surpassing the required levels but the gift boxes remain unopened on the game board can you please fix this for me. Additionally i am having boosts disappear such as striped lollipols and double fish. If you review my game play you will see i am an avid player, i want this fixed or it will no longer be fun to play. Thank you

Lady_Choo

Hi Sharrie, 

I have a post about that here

https://care.king.com/en/candy-crush-soda-saga/passing-gift-boxes-and-not-getting-rewards