Lost all my boosters

Marina_Maykova

I had just reinstalled my win10 yesterday and all my candy boosters are gone. I used to play the game using my desktop installed app instead of facebook, even though I connected the games together. Now my every booster I collected over long time is gone Can they be returned to me? 

Lady_Choo

Hi Marina, thank you for using King care.

I am so sorry you have lost your boosters. Were they saved ones that you earned or any that you bought? If they are bought ones they can be reimbursed.

Unfortunately on mobiles and tablets, because they are designed to be played offline as well as online, the games save boosters to each individual phone/tablet memory. That is why you can earn boosters on more than one device, if for example you play on a phone and on a tablet. The same applies to if you have the game app installed on windows and reinstall for any reason. 

If the device is low in memory, the game has issues or updated (which could be down to memory again or just a problem in the update) the game is wiped or doesn't run properly and the boosters are lost. As they are free ones, King cannot check accounts to see how many or if they were used. The same applies for switching to a new device again as they were saved on the old device. 

King recommend that you don't save too many so that if this happens, its not too big a loss.

Lady_Choo

Hi Marina, thank you for using King care.

I am so sorry you have lost your boosters. Were they saved ones that you earned or any that you bought? If they are bought ones they can be reimbursed.

Unfortunately on mobiles and tablets, because they are designed to be played offline as well as online, the games save boosters to each individual phone/tablet memory. That is why you can earn boosters on more than one device, if for example you play on a phone and on a tablet. The same applies to if you have the game app installed on windows and reinstall for any reason. 

If the device is low in memory, the game has issues or updated (which could be down to memory again or just a problem in the update) the game is wiped or doesn't run properly and the boosters are lost. As they are free ones, King cannot check accounts to see how many or if they were used. The same applies for switching to a new device again as they were saved on the old device. 

King recommend that you don't save too many so that if this happens, its not too big a loss.