Frozen screen on candy crush soda

Andifill

I finished a game at level 1018 and a screen keeps coming up asking me to buy items. I can’t press the X or the plus to play the game again. I am afraid to delete the app on my iPad. I can finished a game at level 1018 and a screen keeps coming up asking me to buy items. I can’t press the X or the plus to play the game again. I am afraid to delete the app on my iPad. I can play the game on Facebook  but want to use the app. 

Lady_Choo

Hi Andifill, 

you're not the only one I have seen reporting this. Can you try the troubleshooting for me though and see if it helps before we go any further. 

Thank you

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

Lady_Choo

Hi Andifill, 

you're not the only one I have seen reporting this. Can you try the troubleshooting for me though and see if it helps before we go any further. 

Thank you

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

Andifill

Hi Andifill, 

you're not the only one I have seen reporting this. Can you try the troubleshooting for me though and see if it helps before we go any further. 

Thank you

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

I can play the game if I do a reboot of my iPad. I haven’t had the problem for about a week now.

Lady_Choo

That's good to hear! A reboot is much easier than having to reinstall etc

Lady_Choo

Andifill, we also now have a post with instructions on as it is a known issue

https://care.king.com/en/candy-crush-soda-saga/cant-quit-or-x-out-my-game