im not getting my free bounses on leael 647 nd 651

Loralei_Lazalde

i completed both levels and never got my 2 free hours. also IM not getting my full prizes on time of completion of the quest. i pay a lot of money for lives and extras this is in acceptable. pls fix it. i have already lost many of the saved balls and others i went from over 200 saved to less then 30 and had to rebuild with no reason given and i hadn't even touched them or changed phones. 

Lady_Choo

Hi Loralei,

Were you trying to use the unlimited lives straight away or defer them?

https://care.king.com/en/alphabetty-saga/superstar-information-post-unlimited-lives-reward

What phone OS are you using? We need to start by trying some troubleshooting