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Why am I not receiving my bonus for completing certain levels?

sotxtigger
sotxtigger Posts: 19

Level 2
in Support

I receive the notification window that I have received an award for passing a certain level. For example unlimited lives for 2 hours and double fish for 30 minutes. But I receive nothing. No double fish and only 2 lives remaining. This seems to be happening ever since the last update which also contained the warp speed ball dropping and bouncing. King please fix this!!!

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,141

    Hi Sotxtigger, 

    I am pretty sure this is a known issue, but I am going to check and will get back to you as soon as I hear back. Hopefully tommorrow. In the meantime as always, could you try the troubleshooting please :)

    https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device

  • sotxtigger
    sotxtigger Posts: 19

    Level 2

    Did not work Chicken Slayer. Still no bonuses. :(

  • Lady_Choo
    Lady_Choo Posts: 26,141
    edited April 2018

    Oh No :( I will add it to the moderators thread to look at, I think perhaps it needs escalating. Leave it with me, I will get back to you when I hear anything :)

    Is it the main game or special event/quests games?

  • QueenB
    QueenB Posts: 15,482

    Thanks for adding this Chicken Slayer and I'll get this taken care of!

    /QueenB

  • Lady_Choo
    Lady_Choo Posts: 26,141

    Thanks for adding this Chicken Slayer and I'll get this taken care of!

    /QueenB

    Thank you :)

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