How do I get a refund?

Taneka_Davis

My daughter has been on my phone all weekend playing candy crush. She has made lots of unauthorized purchases that I am wondering how to get a refund for.

Lady_Choo

Hi Taneka, 

As we don't handle purchase issues on King care because you need more one to one help, I am going to give you a purchase issues link, the contact details will be on there.

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

You may already have done this, but if not, can I strongly advise that you either turn inapp purchases off (until you want them in which case you just need to turn them back on) remove payment methods, or password protect it in future. That way it saves you a lot of panicking if she does it again

If you're not sure how to do this, let me know and your phone OS version and I will get you the info