fail to connect to facebook

Asyurasrti

i have been trying to connect to facebook for my candy crush soda saga for almost a few days now but still unable to connect even tho my 3G/wifi is strong. pls help! 

MarkHawk

Hi Asyurasrti,

What happens when you try to make the connection? Do you get an error message?

iOS devices are set up so that it remembers previous settings. This might create some problems - for instance if you change password for your FB account. 

If you have recently changed password then try the following steps:

1) Delete the Facebook app and Candy Crush Soda Saga on your device (please note that boosters and lives will be lost)

2) Close all tabs in your browser and clear the browser cache by going to Settings > Clear History and Website Data. Turn off the device and wait about 30 seconds to clear the cache

4) Turn on the device and download the game again from iTunes (please wait with installing the Facebook app)

5) Open Candy Crush Soda Saga and you can now connect it to correct Facebook account.

6) Once you're connected you can proceed by reinstalling the Facebook app.

Let me know if it works out for you :-)

- Mark

Lady_Choo

Good evening Asyurasrti thank you for posting on King care. 

There has been some issues with permissions and Facebook over the last few days which could be the cause of your issue. 

Please follow this link for advice

https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

Asyurasrti

I alrdy checked everything and my game is alrdy given permission but still cant access

Lady_Choo

Ok I am sorry about that. Please try this troubleshooting and if it doesn't work, I will escalate it to the King team

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

Asyurasrti

still can’t even tho i did everything stated above

Lady_Choo

Thank you, I will pass it over

MarkHawk

Hi Asyurasrti,

What happens when you try to make the connection? Do you get an error message?

iOS devices are set up so that it remembers previous settings. This might create some problems - for instance if you change password for your FB account. 

If you have recently changed password then try the following steps:

1) Delete the Facebook app and Candy Crush Soda Saga on your device (please note that boosters and lives will be lost)

2) Close all tabs in your browser and clear the browser cache by going to Settings > Clear History and Website Data. Turn off the device and wait about 30 seconds to clear the cache

4) Turn on the device and download the game again from iTunes (please wait with installing the Facebook app)

5) Open Candy Crush Soda Saga and you can now connect it to correct Facebook account.

6) Once you're connected you can proceed by reinstalling the Facebook app.

Let me know if it works out for you :-)

- Mark