I'm on level 165 on windows and I can't see the candies. Is it part of the game play?

Brian_Chivatsi

I can't be able to see the candies. All I see is just the jelly and a black background. Is it part of the game play to guess where the candies are and match them or their is a problem with the application? I'm playing it on windows 10.

Lady_Choo

Hi Brian, thank you for posting on King care.

There has been issues with missing ingredients, can you try the troubleshooting for me and see if it helps please.

https://care.king.com/en/candy-crush-jelly-saga/cant-get-your-games-to-load-on-windows-10-check-this-out