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Answers
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Hi Joyce, thank you for posting on King care.
There is a glitch where players are having to scroll up to the level they should be on but not where it doesn't advance.
Are you using the game on a browser? Can you try this troubleshooting and if not, let me know and I will get you the correct one
https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device