Soda saga showing update needed but wont update.
Answers
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Hi Julie, are you using the windows store to update?
I know we have connection issues with Facebook at the moment but that shouldn't stop you from updating the game.
What phone is it you are playing on, and what level of the game are you on?
Thank you
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Microsoft Lumia and can't remember what level I was on. Went in to play game and was met by a little mailman in a box saying 'oh sugar, there's an issue with your version! Update now to continue playing'. Clicked the update now button and it took me straight to the install app page. I am on windows 8.1.Thanks0
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Thank you for letting me know.
I am completely out of my depth now as I use windows on a pc but that's it, but googling brought up this help. Hopefully it will make more sense to you
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I'll give that a go and let you know how I get on. Thanks0
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Please do, because if it doesn't work, I will escalate it to the moderating team
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Didn't work. Don't know what else to try.0
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I am so sorry. I am going to post it in the moderators list for them to see tomorrow, hopefully they might have some ideas or be able to ask the studio if others are reporting it.
Just out of interest, do you play it on another device? The reason I ask, my Paradise Bay game updates at different times depending on the device. The last time I updated on my Kindle I couldn't play on any other device for over a week. Which was worse as I can rarely get it to work on the kindle. But because I had updated it and the game data was saved for an updated version, until the other devices were ready, it just kept telling me to update.
Is your game linked with this email? Don't tell me any details as the moderator will send you a pm if she needs to, but she will be able to check what level you are on. It could even be that you are on the top level for now?
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And try the store from this link, see what happens
https://www.microsoft.com/en-gb/store/p/candy-crush-soda-saga/9nblggh1zrpv
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Having the same problem, tried everything that was mentioned here except reinstalling.
- tried soft reset (power and volume down)
- tried disabling auto update for time and date
But update not showing. According to the store it's at version 1.79.10.0
Can I safely reinstall without losing progress? Not linked with facebook.
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Hi Marcus, are you connected to the Kingdom? The moderators can restore progress, but it will be done manually, meaning that your scores etc will be lost, but you would have 2 stars up to the level you are on.
If you do decide to do that, I would advise screenshotting the progress on your map it just so you know exactly where you are.
Are you playing the game on another device? Have you updated elsewhere? And what level are you on before you try anything...just in case you are on the final level.
And what device are you playing on?
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