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I want to report an issue with level 2357

Lynn_Woodthorpe
Lynn_Woodthorpe Posts: 2

Level 1
in Support

I have just played LEVEL 2357 twice.  The first time it crashed after completing, after spending £6.99 on aids.  I went back into it and it got to the end and started clearing up the remainder moves and it crashed again.  I love this game but there have been many occasions when it crashes preventing me to continue.  Please help!!!

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Answers

  • Lauren_Bradshaw-2
    Lauren_Bradshaw-2 Posts: 5

    Level 1

    I don't know the answer but I've just experienced the same thing. I've completed this level twice and it's crashed. Annoying because I had a good streak of winning levels first time and now it's also took me 2 steps back on my rainbow road. Please let me know when it's fixed.

  • Lauren_Bradshaw-2
    Lauren_Bradshaw-2 Posts: 5

    Level 1

    I don't know the answer but I've just experienced the same thing. I've completed this level twice and it's crashed. Annoying because I had a good streak of winning levels first time and now it's also took me 2 steps back on my rainbow road. Please let me know when it's fixed.

  • Lady_Choo
    Lady_Choo Posts: 26,164
    edited June 2018

    Answered here https://care.king.com/en/candy-crush-soda-saga/how-do-i-get-in-touch-with-you-at-king#entry_167540

    Lauren, try the troubleshooting there too, if not playing on android let me know and I will get you the correct file :)

  • Lauren_Bradshaw-2
    Lauren_Bradshaw-2 Posts: 5

    Level 1

    I don't know the answer but I've just experienced the same thing. I've completed this level twice and it's crashed. Annoying because I had a good streak of winning levels first time and now it's also took me 2 steps back on my rainbow road. 

  • Lady_Choo
    Lady_Choo Posts: 26,164

    Lauren, what device are you playing on? Let me know and I will get you the troubleshooting. I have flagged it with the King moderators who are monitoring it, but you will need to try the troubleshooting for the studio to look in to it :)

  • Lauren_Bradshaw-2
    Lauren_Bradshaw-2 Posts: 5

    Level 1

    Sorry I'm on Android. I've gone on again and it's working now. Thanks. 

  • Lady_Choo
    Lady_Choo Posts: 26,164

    Ah well that's ok lol. These things often happen after we vent. You know where we are if you get any more problems :)

  • Lauren_Bradshaw-2
    Lauren_Bradshaw-2 Posts: 5

    Level 1

    Always happens as soon as I say something it fixes. Thanks for your time 

  • Sue-ann_Chan
    Sue-ann_Chan Posts: 1

    Level 1

    I’m encountering the same issue. I play this game on iPhone. Please fix it asap, thanks.

  • Lady_Choo
    Lady_Choo Posts: 26,164

    Is it the same level Sue-ann?

    Have you tried the troubleshooting here?

Hey! Would you like to give us your opinion?

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