Candy Crush Soda Saga

StaceyMitchellS

Last night my card was charged 6.99 for 50 gold bars, 3 of each color balls and 3 lollipops. Initially my card was charged 3 times, two of which were fixed but the 6.99 is still gone and I still have nothing I bought.

I've emailed 3 times and have heard nothing. I'm asking for either a refund or what I've purchased please. It's been 2 days now and no response, so I joined here hoping to get results.

Creative_Elsa

Hi @StaceyMitchellS, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Creative_Elsa

Hi Stacey,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1