wont load up on my current level????

Amy_Martin_2

I'm currently on level 1694 but evety time I restart the app to play it loads at 1558. it's fine with the fact it recognises my actual progress and saves that, but it's just so annoying having to scroll all the way to my latest level from 1558, and it's getting worse obviously the further I progress as it's further to scroll??? Any fixes??

_Elsa_

Hi Amy, I just did some searching here on King Care regarding your problem.  It seems that one person found a fix for it using the Android device.  I'm going to give you the link and I want you to check it out and let me know if it worked for you. 

https://care.king.com/en/candy-crush-soda-saga/candy-crush-soda-error-wont-connect-internet-to-load-correct-level

Amy_Martin_2

Hey Elsa,

Thanks for this, I know on my kindle 'clear cache' is an option, however on my android phone there isn't an option under settings then applications at all? all there is is 'force stop' or 'uninstall'??? Thanks

_Elsa_

Hi @Amy_Martin_2, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

bhen

I was on a thousand plus on my former phone which was saved. Using my new phone my game isn't restoring. It took me back to level 1 and later level 11.

_Elsa_

Hi @bhen, we can help you get back on track!  First you will have to get your user ID # by following the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.