Bubblegum hill disappearing. Not getting gold bars

Josseppi22

I have won bubblegum hill about 4 times. I get the free lives & lollipops & then when I go back to the main screen bubblegum hill has disappeared. After a few hours bubblegum hill reappears but I am back to the first level. I don’t get notice that I’ve been dethroned nor do I get any gold bars.

_Elsa_

Hi Josseppi22, I will elevate your question to a King Admin because I don't play this challenge so don't know how it works.

Xarly

Hi Josseppi22,

I understand this can be confusing and we're sorry for it. What's basically happening (and we checked your account and it's also the case) is that Bubblegum Hill finishes and a new version of it appears (remember though that the event doesn't run constantly so it might not always be there).

After it finishes, you are getting your rewards (including the gold bars) but there is no notification or message about it, which is what is misleading. We're aware of this issue and we hope to get it fixed as soon as we can.

Cheers,

Xarly

Josseppi22

Hi,

this is happening when there’s still hours left on the event though?

Xarly

Hi Josseppi22,

That shouldn't be the case. But we haven't seen any other report about the event disappearing prior to the time it was meant to finish, which is why I encourage you to check that your device, connection and version of the game are up to date, since it doesn't seem to be an issue connected with Bubblegum Hill as an event.

Cheers,

Xarly 

Josseppi22

Everything is up to date & good on my end.