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Didn't receive correct reward.

Karen_D.
Karen_D. Posts: 38

Level 3

I just came in first for the star collection competition and only received the reward for 2nd place. I have screenshot showing competition is closed and I'm in first place. I'd like to get the rest of my boosters.

Best Answer

  • _Elsa_
    _Elsa_ Posts: 37,294
    Answer ✓

    Don't they give you the option of purchasing one or three?

«1

Answers

  • _Elsa_
    _Elsa_ Posts: 37,294

    Hi Karen, can you please upload your print screen here and then I can forward your message to a King Admin.  Please keep in mind that it is Friday so he won't be able to get your message until the beginning of next week.

  • Karen_D.
    Karen_D. Posts: 38

    Level 3

    Not sure how to upload screenshot. 

  • _Elsa_
    _Elsa_ Posts: 37,294

    Hi Karen, I asked a King Admin how it could be done on a mobile device and he wrote me back saying:

    "upload the image to Google Photos, OneDrive, Flickr, Dropbox or similar and then post the image URL here"

    So please try one of those and then post the link here.

  • Karen_D.
    Karen_D. Posts: 38

    Level 3

    It's already in Google Photos. Where do I find URL? 

  • _Elsa_
    _Elsa_ Posts: 37,294

    Karen, thanks to your wonderful question I found a fantastic link that I am going to save whenever people ask about Google Photos.  Here is the link:  https://www.computerworld.com/article/3148245/desktop-apps/32-tips-and-tricks-for-google-photos.html

    When you scroll down to "24" this is what it says:

    24. Photos makes it easy to share your images with anyone -- whether they use the service themselves or not. The simplest way is to select any image or images, tap the share icon at the top of the screen and then select "Create link" from the mobile app or "Get link" from the website. Anyone you send the link to will be able to view the photos and optionally add them into their own Photos collection (if they do use the service).

    So try their step and let's see if it works.

  • Karen_D.
    Karen_D. Posts: 38

    Level 3

    Yes, I already tried that. But it only allows me to share within an app. I'm going to try and re-type the URL I see under photo info. I need a new photo app. I have a Google Pixel 2 and it still is user unfriendly.

  • Karen_D.
    Karen_D. Posts: 38

    Level 3

    Screenshot_20181010-235308.png

    Don't know if this will work. Let me know.

  • Xarly
    Xarly Posts: 2,509

    Hi Daren,

    I've added some gold bars into your account as a compensation for the issue.

    Thanks for letting us know and apologies for any inconvenience!

    Cheers,

    Xarly

  • _Elsa_
    _Elsa_ Posts: 37,294

    Oops I wrote "she" will get back to you and I forgot @Xarly , "he", that it goes to you!  Thanks for helping!

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