After the update on 10/22/18...Candy Crush Soda will not load/open on my pc.

Question

After the update on 10/22/18...Candy Crush Soda will not load/open on my pc. I have no issues with Candy Crush opening/loading...only Candy Crush Soda.  I do Not want to re-install and lose my progress of over 2100 levels Please help!!!

DebbieD_2 · Answer

Hi DebbieD, where are you playing the game - which browser?  I know there is a problem with Chrome so they are suggesting the other browsers instead - Firefox, Opera or Edge or playing through Windows 10.  Please try to open it today and let me know if it's still a problem.

Same here Sash! Only difference is I get the black screen and not even the orange screen and it closes.  :(

Sash · Answer

Hi DebbieD, where are you playing the game - which browser?  I know there is a problem with Chrome so they are suggesting the other browsers instead - Firefox, Opera or Edge or playing through Windows 10.  Please try to open it today and let me know if it's still a problem.

I have a friend who has the exact same problem.  Same update and she can't open it through the microsoft store option either.  When she checks for updates through that it comes up for a brief moment as "install" then quickly changes to "open".  When she tried to open it, it blinks the orange screen for a split second and closes.

DebbieD_2 · Answer

Hi DebbieD, where are you playing the game - which browser?  I know there is a problem with Chrome so they are suggesting the other browsers instead - Firefox, Opera or Edge or playing through Windows 10.  Please try to open it today and let me know if it's still a problem.

Hi Elsa! I have been playing the game just from my pc, Windows 10. I have no issues with any other games, only Candy Crush Soda since the game was modified/updated on 10/22. It is still not loading. Thanks!