Help ,My candy crush on facebook has gone back to level one, How do I get back to the level I was on

voddydebs

Ok I go to play candy crush on Facebook and it has gone to level one. I was on the levels 2500's so not very happy about this as competing with another player. Can anybody tell me what has happened thank you

_Elsa_

Hi @voddydebs, please complete the contact form from this link and they will help you get your progress back:  https://soporto.king.com/contact

_Elsa_

Hi @voddydebs, please complete the contact form from this link and they will help you get your progress back:  https://soporto.king.com/contact

voddydebs

Hiya thank you so much but it seems to have reverted back tg x

cbradsh

Why has my game gone back to the start

_Elsa_

Hi @cbradsh where are you playing the game through Facebook or the Kingdom? Please make sure that you are using one of these platforms as they save your progress. What you have to do is get your user ID # by follow the steps on here: :  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your account and get your progress back. Please make sure to use this topic and subtopic when completing the contact form.