Having issues with Bubblegum Hill? Click here!

Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?

You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

Hi everyone,

The issue around Bubblegum Hill has been proven to be a bit tricky. The event is for now gone and we are working on changes to it that will help tackle this situation.

I want to take the time to thank you all for staying positive and respectful, you are such a great Community! I'd also like to apologise in behalf of the studio and to let you know that we are working our hardest to make sure that the scenario is as optimal as possible.

Cheers,
Xarly

All comments

hactef

I am at the end of the game and was playing Bubblegum hill which said it would be around 4 days..so I purchased 19.00 of yummy mix and I can’t even use it.

jjanji

I have completed all levels and have lots of lollipops and boosters so really cannot risk uninstalling and reinstalling the game. Guess there is nothing else we can do but just have to wait for King to resolve this issue with Bubblegum Hill. 😢😢😢

When they are not free I think you will compensate it. But not sure and better not reinstalling then.

This glitch started when I had the latest update of the game, last Wednesday. I think we have to waite for the new update.

summerj

Most of my boosters weren’t free. Its from buying the golden ticket packages that helped me stock up on boosters

I had almost 300 lollypops... They said: “ we generally do not compensate any free boosters that may have been lost. For this reason we would never recommend storing too many boosters. We continuously offer a variety of ways to get plenty more boosters every day so there is no need to stockpile them. We never recommend storing too many free boosters on your device as not only is there a chance they may be lost but they can also affect the game play. As they are saved directly to your device, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, then the boosters can, unfortunately, be lost.” So guys if you’re unlucky you can loose all free things.

jlynnb23

I agree ^^ it has been DAYS now with no progress report and no resolution. It's ridiculous. I am having a hard time believing they can't figure this glitch out....

It’s good to know that it doesn’t seem to happen only to those of us with large amounts of lollipops. I have cleared cookies, cache, logged out and in, hard reset my iPad - I believe I have done everything but re- install my game as I don’t want to lose all my boosters again - lost over 200 the last time I tried that. I know their support group gets many complaints about “malfunctioning” games when it is really the fault of a newer player. However since these complaints are coming from very experienced players I wish we could get a progress report or explanation of what might be happening.

So did I. Had a lot of lollypops, boosters and completed all levels. However I was that stupid to reinstall the game so lost all my lollypops and boosters. Still complete all levels, few lollypops and stuck again. So can’t play for the next 4 days I think

summerj

I have a lot of lollipops but I also have a lot of boosters.

I’m curious if those of us who are locked out have a large amount of lollipop hammers stocked up. I definitely do and I also have completed all the levels so I played Bubblegum Hill all the time.

blueisme

Locked out again. Bubblegum hill just started!!!!!! Guess i will be locked out for at four days.

jjanji

The issue with Bubblegum Hill is still not resolved after such a long time.
Is this the end of this game?

Belindo_Tours

Today I was able to complete 1 challenge only. Then the Bubblegum Hill challenge Locker again.

I too am still allowed to play Bubblegum Hill only or twice and then locked out until new game appears. Then allowed to play once more and then locked out. The last announcement saying they were looking into it was several days ago.

JustPlaying

Hi Lyndon1

I am sorry you are having this issue. There is an open thread over on the Candy Crush Soda Community. You can follow this thread for updates and add your posting there.

Sorry for the inconvenience.

Lyndon1

I have tried to play bubblegum Hill since yesterday and it won't let me.
I have had no gold bars and I am very frustrated by this.
It needs sorting and I need recompensing for loss of time and gd bars
Thank you

Carolyn123

Why hasn't it been sorted yet?????

Baby1971

Same here!! Stuck for over 48 hours until session ended.
New sesssion started & I was able to play about 10 times, then it happened again. So frustrating 🥵

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Accepted answers

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

All comments

Hey all!

Just in case some of you miss it, I just posted an update on the event that you can read HERE (as one of the answers below).

Since I chose to highlight my answer at the top of the thread and I read some feedback before that you weren't able to find it, I'm posting a link to it here as well to make sure you guys don't miss it

.

Cheers,
Xarly

Xarly said:

Hey all!

Just in case some of you miss it, I just posted an update on the event that you can read HERE.

Since I chose to highlight my answer at the top of the thread and I read some feedback before that you weren't able to find it, I'm posting a link to it here as well to make sure you guys don't miss it .

Cheers,
Xarly

The button ‘HERE’ doesn’t work. Thanks for the update. Glad we can play it as before 😁

Alessandro_S

Xarly said:

Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Hi Xarly,

I'm still locked out at present, on Android - even after trying stopping CC Soda / clearing cache / restart. Do I just need to wait a bit more or is there any specific action I shall take to get former behavior back?

Thanks!

dalley

Locked out as well

dalley

Would like to buy, but not until fixed. Waste of money.

Yosca said:

Xarly said:

Hey all!

Just in case some of you miss it, I just posted an update on the event that you can read HERE.

Since I chose to highlight my answer at the top of the thread and I read some feedback before that you weren't able to find it, I'm posting a link to it here as well to make sure you guys don't miss it .

Cheers,
Xarly

The button ‘HERE’ doesn’t work. Thanks for the update. Glad we can play it as before 😁

Thanks for the heads-up @Yosca ! It seems like the link is not working well, so I just linked to the top of the thread. Alessandro_S said:

Xarly said:

Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Hi Xarly,

I'm still locked out at present, on Android - even after trying stopping CC Soda / clearing cache / restart. Do I just need to wait a bit more or is there any specific action I shall take to get former behavior back?

Thanks!

Regarding @Alessandro_S 's comment (and @dalley 's), things might take a while for some of you. The studio is deploying it and has been doing so for a couple hours now but, given the size of our community of players, chances are that some of you need to wait a bit.

I'm sorry for the inconvenience but stay patient, soon this will be fixed. And if anything, happens, like always, you know how it goes! You let me know, and I pass your feedback on to the team.

Cheers!
Xarly

PummyRaj

Hello @Xarly,

The Link you have provided (HERE) IS working for me! Both in your post & in Yosca's quote (unless you did something to fix it:))

summerj

Mine hasn’t been locking up the last two days. It did just now though.

joasia7721

I'm stuck 2 , I got message that bubblegum is fixed but I guess it's not true🤔

dalley

Thank you in advance for allowing the game to continue. I will wait for my turn to be able to play.

dalley said:

Thank you in advance for allowing the game to continue. I will wait for my turn to be able to play.

I agree. Patiently waiting.

Well, I was able to play today but now stuck again 🤔

MammaG

My BGH hasn’t even appeared today.

Xarly said:

Hey all!

Just in case some of you miss it, I just posted an update on the event that you can read HERE.

Since I chose to highlight my answer at the top of the thread and I read some feedback before that you weren't able to find it, I'm posting a link to it here as well to make sure you guys don't miss it .

Cheers,
Xarly

The button ‘HERE’ doesn’t work. Thanks for the update. Glad we can play it as before 😁.

Is everyone else fixed? I played once then frozen. This isn’t even a complaint just a request for status of Bubblegum Hill. I thought I read earlier that a workaround was being released but apparently either that didn’t work out or they have again decided to have us only win once.
Knowing what the true status is will help everyone - I think. If one win is all that is alowed why not remove the Bubblegum game option from our screen after we win and then we will know it is no longer playable. Thanks.

Belindo_Tours

Mine is fixed I guess.
I've already completed the Bubblegum challenge 4-5 Times today.....

I thought it was fixed. Had completed 5 or 6 times. Now it’s frozen again... Get tired of it 🙄 The same as yesterday.

Alessandro_S

Had an App update a couple hours ago, won BGH three times since