Having issues with Bubblegum Hill? Click here!

Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?

You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

Hi everyone,

The issue around Bubblegum Hill has been proven to be a bit tricky. The event is for now gone and we are working on changes to it that will help tackle this situation.

I want to take the time to thank you all for staying positive and respectful, you are such a great Community! I'd also like to apologise in behalf of the studio and to let you know that we are working our hardest to make sure that the scenario is as optimal as possible.

Cheers,
Xarly

All comments

Carole_McSherry

game freezes on bubblegum machine screen and I don't get prizes....have to exit game and return....also not able to send lives or get them from friends

Baby1971

I have STRIPE game as well-37 hours remaining. 😝
I’m one ticket (hard level) away from special bonus offer so I’m not playing at all until BGH is fixed!

Baby1971

Ryan-2 said:

You guys have bubblegum hill? I have the stripe game.

summerj

Last night I was able to play and it never got locked up. Haven’t tried the new one today

Here we go again.....

Got to play one round of bubblegum hill and it's frozen. Why not send out an update at this point??

exiugirl

And it starts again with the new game. I got to play twice and it’s frozen. I am asking again for an update from support. If this is something new - and it’s being done on purpose - please let us know. If it’s a glitch please let us know. Any kind of update would be appreciated.

ragrunberg

Any chance of a make up? I only got 2 hours worth and am really sad I didn’t get a chance to earn more gold and hammers.

Ryan-2

You guys have bubblegum hill? I have the stripe game.

Baby1971

At least your Bubblegum Hill is there...mine is gone altogether! Fingers crossed that it’s fixed soon...I’m going through withdrawals!! 🤪

I just got the same notification 😢 "Hey come play bubblegum hill!" So I got all excited thinking it was fixed. Nope, still locked out! So frustrating!!!!

blueisme

I just got a 'Ping' reminder that bubblegum hill is here!!! Too bad you also locked me out. Add insult to injury!!!! Its here but you can't play. Jokes on me!!!!

I really really hope they fix it, and give us for days BGH. If they don’t I’ll get boring days, waiting for a fix and an update.

Wish all of us were able to!

Still playing BGH 🤗
Should my mouth shut.. stucked again 😢

blueisme

Happen to me as well.

Mine did the same ☝️☝️

exiugirl

My BGH is down to 8 hours and it did let me play once before it froze again. I was so excited because I thought the problem had been fixed - I think it just unfroze for one time when it changed from 4 days to 8 hours. Oh well.

My BGH changed also from 4 days to 12 hours. And suddenly I can play it again..strange but happy. Won already 3 times 😁

sumitgambhir2003

Again today I am locked on Bubblegum Hill. Why this is happening again and again?

Anyone else's bgh game time go from 4 days to 12 hrs? Mine did. I was hoping that meant they fixed it but nope, played and won once and then locked me out again 😭😭

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Accepted answers

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

All comments

MammaG

I’m not sure why the changes have been made to BGH. I look forward to earning gold bars! I guess I won’t be playing candy crush as much anymore either☹️

Bachmeier6

Going to lose a lot of players with the new rules for Bubblegum Hill!!! I know I enjoyed it and will not be playing as much!!☹️

Ridiculous. Only once the throne and getting 1 gold bar 😠. And completed all levels now. Waiting for a new day 🙄. No fun anymore.

Alessandro_S

Played yesterday, able to get old behavior - got about 24 hammers in 6 hills, total of 10 gold bars, promptly used all of those hammers and bars to pass 7 out of the 15 new levels...

Not sure how in turn I get no daily booster anymore, but perhaps that's due to trying out the quests "official" workaround (which doesn't work for me) rather than my own.

Creative_Elsa

HI @Bachmeier6, thanks for posting here in the community. I don't know how all of you players have been playing this challenge. I never get beyond the third one! If there are a lot of complaints, maybe the studio will change it again. But I'm not privy to that information.

Alessandro_S

Alessandro_S said:

Played yesterday, able to get old behavior - got about 24 hammers in 6 hills, total of 10 gold bars, promptly used all of those hammers and bars to pass 7 out of the 15 new levels...

Not sure how in turn I get no daily booster anymore, but perhaps that's due to trying out the quests "official" workaround (which doesn't work for me) rather than my own.

Sure enough, party is over - good until it lasted!

firebombmarkus

Hi @Bachmeier6 I agree with Elsa. It's the same with me. I never got beyond the third one. Let's just play and see what happens 🍭 In the meantime, you can check out this article about Bubblegum hill https://community.king.com/en/candy-crush-soda-saga/discussion/246526/having-issues-with-bubblegum-hill-click-here/p1

anniegal410

The stupid glitch is back,win then get locked out ! Its driving me crazy

JeannieWally

It showed all 5 levels as complete and I could see that other people were stealing the throne.
However, it would not let me back in to start the levels over again.

Image: https://us.v-cdn.net/6030983/uploads/editor/li/f6xha9tk05z5.jpg

markrmasters

My dad uses one of my Kindles to play this game and usually spends $50 each time the Hill comes up. For the past few weeks he has been locked out after winning once and is high upset with you. You did not even put a warning of this new rule on the game, very shady. Realize that you are now going to lose $200+ a month from him now. Btw I did email you when this first became a problem and only received a form letter response saying you would look in to it, even though you had intentionally done it and it was not a glitch.

markrmasters

So, he used another of my Kindles and has beat the Hill, and was not blocked off from doing so again. He is calling you “lying (insert unpleasantness here” and I can not blame him. Explain yourselves, now please

MammaG

I see others are disappointed with how the BGH will be played! I really hope you guys go back to the way we use to play. It gave us a chance of getting gold bars and more time to play. Hopefully with our feedback BGH is reset the way it used to be. Unsatisfied with the changes!

siscase

I was told by makers of Soda that they'd compensate me for all the hammers I lost when bubblegum hill locked up on me. This is happening to me again for the third time. What's going on with this game. It's so frustrating!

tomieka_m_gaytan

king of the hill won’t reset, can’t play. Why?

siscase

It's been hours and I still can't play Bubblegum and yet others are playing because I can see the players names change on the throne. I think until they fix this glitch they should allow us access to this game until it's fixed. It's completely unfair that some people get to play and others are locked out.

anniegal410

I cant understand,yesterday it worked fine. Of course the day I actually have the time to play all day if I want, I cant

siscase

I'm pissed!!! I haven't gotten to play Bubblegum Hill all day because of your dumb glitch and had me locked out. Apparently you are ready for people to stop playing this game. It's the only thing I've ever like about Soda and if I can't play it then I have no use for it.

daisymama5

If you read the wording of xarly's latest update (on page 1), it definitely sounds like a glitch, and they're trying to put a positive spin on it until they get it fixed.

Ryan-2

Locked out again. Thanks Candy Crush!!! At some point I am going to give up on this game.