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Soda Candy Crush screen will not rotate (This is intended)!

nsuz

aftwr the last apple update my screen will not go to landscape mode

Accepted answers

QueenB

Hi all!

We have some news on this... This is currently working as intended.

This is currently working as intended when playing levels: you can still use the landscape mode, but for the map and for some features like Kimmy's arcade (you can share your feedback about the feature with us here), you will need to tilt your phone or tablet and your game will work as intended.

We are doing this in order to be able to provide a better player experience for you all. This change enables us to deliver new cool features in the long term.

In the meanwhile, please keep sending your feedback our way.

To clarify, there are two scenarios:

1) Kimmy's Arcade cannot be played on landscape. (There might be an issue with this one that we're investigating and discussing here)
2) The map is not displayed on landscape. Levels are though. (This is working as intended)

We want to make it as easy and natural as possible to all of you out there, so all feedback is welcome. Was the messaging of "please rotate your device to play the arcade" in the screenshot not clear enough?

Thanks and I apologize for the confusion.

Image: https://us.v-cdn.net/6030983/uploads/editor/xc/40sbzwa29e0l.png

All comments

Lola_Pop

Hello @jcndallas and welcome to our Community!!

I'm sorry you feel like this, and I'll keep you posted on this here as soon as we have news from the Studio. I hope that's very soon!!

Closing this thread now. 😊

jcndallas

https://community.king.com/en/candy-crush-soda-saga/discussion/247498/soda-candy-crush-screen-will-not-rotate-this-is-intended

This sucks as I’m on level 1770 and I’m not changing my iPad case. I’ll find another addiction.

Yosca

Wrong

QueenB

@rmpmap, thanks for the feedback and we'll pass this on to the Studio 👍

rmpmap

This app for iPad is getting worse and worse. Keeps crashing. Screens aren’t loading and still the rotation. By all means King don’t fix it. You’ve optimized it for computer only. Thank you

rmpmap

They have no clue how to fix it so we’re getting the run around. Works fine on computer. No rotating. Screen lock is not the issue. Thank you so much for thinking we are all not familiar with our iPads.

abbersbolton

Yosca said:

Hi guys, we have a thread about this rotation here. Read all about it and give your feedback. Maybe things can be changed 🙏🏻

@Yosca , @Spinnifix you keep redirecting people to this very thread?! This is the place to be

Spinnifix

https://community.king.com/en/candy-crush-soda-saga/discussion/247498/soda-candy-crush-screen-will-not-rotate/p4

Hello and welcome to this community Here is a link. Hope it helps you further! Good luck

riverblue10

Candy crush soda saga. There is no need to turn my screen.

KikKik

QueenB said:

Hi all!

We have some news on this... This is currently working as intended.

This is currently working as intended when playing levels: you can still use the landscape mode, but for the map and for some features like Kimmy's arcade (you can share your feedback about the feature with us here), you will need to tilt your phone or tablet and your game will work as intended.

We are doing this in order to be able to provide a better player experience for you all. This change enables us to deliver new cool features in the long term.

In the meanwhile, please keep sending your feedback our way.

To clarify, there are two scenarios:

1) Kimmy's Arcade cannot be played on landscape. (There might be an issue with this one that we're investigating and discussing here)
2) The map is not displayed on landscape. Levels are though. (This is working as intended)

We want to make it as easy and natural as possible to all of you out there, so all feedback is welcome. Was the messaging of "please rotate your device to play the arcade" in the screenshot not clear enough?

Thanks and I apologize for the confusion.

rmpmap

App works fine on windows. I believe they optimized the app for computers and it messed up tablets 😡

ChrisTown

I play the game on a Chromebook which means that i can only play in landscape mode. This portrait only feature has meant i cannot play anymore. Clearly this idea has not been fully thought through to consider customers on all platforms...

bgwamom

The changes are Terrible. Landscape mode sucks now because portrait is thrown at us every few minutes. This is awful. I agree.

rebeccaarthur

When I open the app it starts out in landscape but after the game opens it flips making playing the game unenjoyable. My preferred screen for this game is landscape. I was not having this problem until the game updated two days ago.

KikKik

Accepted by?

EveryMan

The link that PummyRaj posted on January 13 is broken.

For people who have played this for years on a tablet in a case with a keyboard, having to flip it over every. single. time. you finish a level, it's awkward and frustrating. I played this game more because I didn't have to hold my iPad up--just set it on the table/desk/lap/whatever and I could charge it at the same time. I've spent more time on this game over the years than I care to admit. It was always my go-to when I had some spare time. Now, it's just frustrating.

If it was just for the arcade, fine. That part of the game is optional right?

In general, it doesn't matter what the app or game is, requiring the user to rotate back and forth constantly is BAD DESIGN.

mrsh234

I’ve uninstalled. When you stop forcing the orientation, please send email updates and I’ll come back. Otherwise enjoy the money you have from last purchase as I’m leaving it behind. Yea, it’s that bad.

jcstorlie

I will no longer be playing King games because of the portrait view. Players should have a choice whether they want to play in landscape or portrait view. It’s been fun but I’m done playing

seagrapelam

I refuse to play it until this is fixed. So far the other candy crush games don’t have this. Please fix.

jammyboom

This is annoying me no end. The portrait map is quite irritating, but ok. And yes, I can play levels in landscape, but then when you play a reward video to get a couple of extra moves, for example, the screen switches to portrait and the video stays in landscape, which means the x to close it is not on the screen. I just want to play the main levels in landscape mode without glitches due to poor programming. Please sort your game out.

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Accepted answers

QueenB

All comments

Creative_Elsa

HI @nsuz, I never even know that the game could be played in landscape mode. There was a new game version update today so please check if you updated the game and let me know if it's working now.

nsuz

I have already tried to delete and reinstall the app but still no landscape mode

Xarly

Hi @nsuz ,

There are no changes to this that we know of. Can you confirm that this is only happening to you on Soda? We have tested here due to your point and could not reproduce the same behaviour.

Looking forward to your reply!

Cheers,
Xarly

Creative_Elsa

Hi @Xarly thanks for responding. I just opened the game on my phone and it does do the landscape mode.

nsuz

Yes it is only happening for soda crush

Beels44

The same thing is happening on my iPad today...irritating! How can I get it back to landscape?

Creative_Elsa

Hi @Beels44, no one is in the office and it's now the weekend. Please clear your history and try it again. Can you still pllay the game even if's in the width instead of the length? As the community manager mentioned above they tried figure it out but could not reproduce the same thing.

Beels44

Ok...now it won’t let me register via facebook and I’ve lost all my history. Won’t be playing this game any more as I can’t be bothered to start again! 🥺

Creative_Elsa

You do not have to start at the beginning again. I am not on my computer now to get you the links so I will write to you again in the morning. The links will help you get your progress back. Were you playing through Facebook or King while playing the game?

rmpmap

Same thing is happening to me on the iPad. Main screen is not loading landscape mode. But if you play a level it switches to landscape. It’s annoying.

Creative_Elsa

@rmpmap, after you play the level and it comes back does it remain in portrait mode or does it eventually go back to handscape? The more information that you all give me the better I can tag the manager to elevate it to the studio.

rmpmap

No it goes back to portrait mode

Creative_Elsa

So once you get the portrait mode it stays that way? Please give it a few hours and write back here to let me know if it's still staying that way.

rmpmap

Still not working right. Loads portrait. Select level and play and it loads landscape. Finish level or quit level it goes back to portrait.

Creative_Elsa

What happens ic you move the iPad like rotating it. That is one thing that I don’t like about my iPad. It rotates too easily so maybe it’s not the game but the device.

clesr one thing up for me please. Are you looking to play portrait and it rotates to landscape. Or is it the opposite?

rmpmap

My rotation lock is on. Always is. It’s not my device. Started with last update yesterday. iPad software is up to date. I’ll go back to what I already said. I want to play landscape. I load the app and it is landscape. I click play and the screen turns to portrait on the level select screen. I choose the level and it turns back to landscape. Landscape is what I want but I can’t see the level select screen in landscape. Something is wrong with you last update.

Yeal_1971

It says no internet

Yeal_1971

It says no internet

Creative_Elsa

Thanks @rmpmap I apologize because I misunderstood. Now I get it. I will tag @QueenB who is the community moderator. Perhaps she will gave a solution for you. She should be notified when she is back in the office on Monday.

rmpmap

Thank you

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