Why am I getting a message that says “tilt, rotate your device “ (Kimmy's Arcade)!

morsberger5morsberger5 Posts: 10 Level 2
edited January 16 in Support
Why am I getting a message that says “tilt, rotate your device”

Best Answers



  • PummyRajPummyRaj Posts: 7,582 Superstar
    Hello @morsberger5 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    Can you please post a screenshot with the issue present? 

    This web-page will help you with Screenshots https://www.take-a-screenshot.org/

    ** TO post back, tap on "Type your Comment" box located below to write back.  And to post the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" to upload the image from your device. 

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  • vontbvontb Posts: 2 New Bee
    I have  the same and 1 would like this gone.
     I can’t play and how many times I turn nothing happens 
  • morsberger5morsberger5 Posts: 10 Level 2
    Accepted Answer
    Not sure how that happened, I never changed the rotation icon, didn’t even know where it was! Thanks! 
    Accepted Answer
  • morsberger5morsberger5 Posts: 10 Level 2
    Well guess what, I changed my setting and it still doesn’t work.  I shut down my iPad (this is only an issue in my iPad, not my iPhone). Help!
  • dhenstradhenstra Posts: 1 New Bee
    I am having the same issue. Up to 15 minutes ago I could play landscape now I cant
  • gearydgearyd Posts: 2 New Bee
    edited January 13
    i have been playing in landscape mode for years, but after the last update  when i click on the level to play it now goes to portrait to play and won't turn back to landscape.  I was reading a post where several people were having the same problem in Dec 2019, but it just started with my iPad today.  I have made no changes on my iPad in reference to rotation.  It has to be on the game side and not my iPad, since i made no changes to it.  In fact i was playing and passed two levels in landscape mode and when i clicked on the new level 1894 it changed to portrait and won't change back.  how can i fix the problem?
  • morsberger5morsberger5 Posts: 10 Level 2
    I changed my settings to be sure my screen would rotate, I was able to play one time after that then it went back to the “tilt, rotate your device”


    This only happens on my iPad not my iPhone!
  • XarlyXarly Posts: 2,272 Community Manager
    edited January 14
    Hi everyone,

    This is currently working as intended when playing levels: you can still use the landscape mode, but for the map and for some features like Kimmy's arcade (you can share your feedback about the feature with us here), you will need to tilt your phone or tablet, as @vontb suggested and your game will work as intended. We are doing this change in order to be able to provide a better player experience for you all. In the meanwhile, please keep sending your feedback our way.

    To clarify, there are two scenarios:

    1) Kimmy's Arcade cannot be played on landscape. (There might be an issue with this one that we're investigating)
    2) The map is not displayed on landscape. Levels are though. (This is working as intended)

    We want to make it as easy and natural as possible to all of you out there, so all feedback is welcome. Was the messaging of "please rotate your device to play the arcade" in the screenshot above not clear enough? 

    Cheers and thanks for the reports and the help you provided to each other,

  • morsberger5morsberger5 Posts: 10 Level 2
    I am able to play one game at the beginning of each day, then my iPad reverts to give me the “tilt, rotate your device “ message.  This is very frustrating!  What is the fix!

    This does not happen on my iPhone!
  • morsberger5morsberger5 Posts: 10 Level 2
    This is certainly not working for me as intended!orking as intended for me!  I have changed my settings and rotation settings and still get a message, “tilt, rotate your device to play the arcade. Does anyone have a solution? Once in a while I can play a game, then it reverts back to the message. Frustrating!
  • YoscaYosca Posts: 433 Game Expert
    The only way to play the Arcade is on portrait. You can play the “normal” levels on landscape.

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  • morsberger5morsberger5 Posts: 10 Level 2
    I can’t play it on portrait or landscape. I get that message every time I try to play the game!
  • YoscaYosca Posts: 433 Game Expert
    Tagging @Xarly @QueenB is this an totally other issue?

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