why did my golden tickets disappear before time limit expired??

wheelz

i had 8 golden tickets i earned.i was tired  and went to bed.it said i had 23 hours left to purchase them. when i got up this morning they were gone.i worked hard to get them,is there anything i can do to have them replaced,??i earned 4 more since then,but it will take me forever to get 4 more. please help. thank you all very much

_Elsa_

Hi @wheelz, thank you for posting here in the community.  I'm not sure what happened to your game but I am going to forward your message to the Community Manager to see if he knows anything about this.  Please be patient because they are still on holiday time and won't be back in the office until Wednesday and then could be loaded down with paperwork.  But he will get back to you and I.

Xarly

Hey @wheelz ,

Happy New Year! I am sorry that happened to you. This is related usually to connectivity issues so I suggest you check your connection to your profile, to the internet and that overall your device.

That said, I'm afraid I cannot compensate those tickets, but I have instead granted you a very fair amount of gold bars that should, for sure, alleviate the struggles.

If you need anything else, you know where we are!

Cheers,
Xarly

Xarly

They'll show up! Just go into the game and you will find a pop up message right there waiting for you .

Cheers and enjoy them!
Xarly

_Elsa_

Hi @wheelz, thank you for posting here in the community.  I'm not sure what happened to your game but I am going to forward your message to the Community Manager to see if he knows anything about this.  Please be patient because they are still on holiday time and won't be back in the office until Wednesday and then could be loaded down with paperwork.  But he will get back to you and I.

wheelz

thank you very much elsa. have a happy new years

_Elsa_

Thanks @wheelz and Happy New Year to you too!

Xarly

Hey @wheelz ,

Happy New Year! I am sorry that happened to you. This is related usually to connectivity issues so I suggest you check your connection to your profile, to the internet and that overall your device.

That said, I'm afraid I cannot compensate those tickets, but I have instead granted you a very fair amount of gold bars that should, for sure, alleviate the struggles.

If you need anything else, you know where we are!

Cheers,
Xarly

wheelz

thank you,that is very kind of you. hey@xarly ,how do i get the gold bars? will they be added to my game,or do i have to click on a link or something? anyway thank you again. bill

Xarly

They'll show up! Just go into the game and you will find a pop up message right there waiting for you .

Cheers and enjoy them!
Xarly