Game is in the wrong language (English) on Facebook

@Elsa @firebombmarkus yes, thanks.

firebombmarkus

You are welcome @Dala622 As @Elsa said we will find out what is happening and act accordingly, it's just a matter of time. Keep crushing 🍭

If there is a solution then we will find it!

Thanks all for your help.

firebombmarkus

Hi @Dala622 and welcome to our adorable Community 😊 Thanks for tagging me @Elsa I don't have this game on my phone but I just installed it to check if there is an option in the game settings to change the language and it seems that there is not. Hence, the only solution is to change the language in your device's settings and it will probably change the game language too. I know for sure that this is the case in Candy Crush Saga. This might be an issue due to the latest game update. Let's see together what @Xarly can tell us about this.

I am going to tag @firebombmarkus who is also A Superstar to see if he has seen this before. I am also tagging @Xarly to find out he has any updates since he last wrote her.

Thanks for getting back to me Elsa, appreciate your help. But if I need to change my device's language, I think I will just let it as is for now. Because the candy crush saga have no problem so I guess it should be the latest update on the candy crush soda problem. Hopefully it will change back to English later or in the next update. Thanks.

https://community.king.com/en/candy-crush-saga/discussion/254508/language

I just found this in the community. Not sure if it's for Android.

Ok let me see if I can google anything.

I tried just now, unfortunately after I changed the setting of my phone to English, the game still in simplified chinese

No I think it's the mobile setting that needs to get changed and yes the Android link above should be for your phone. Check your settings and if that doesn't work then we'll try to figure something else out.

Thanks Elsa, are the links provided trying to change the language of the Andriod cell phone? Thought I need to change the setting of the game only. Because the candy crush saga is still in English without problem

https://support.apple.com/en-us/HT204031

Yes I will try to help you. Check these links.

IOS

Android

https://www.wikihow.tech/Change-the-Language-in-Android

Browsers

https://www.computerhope.com/issues/ch001904.htm

I have to run out of here for a bit so I will check in here with you once I get back to see if anything here helped. Otherwise, I'll do some googling to see what else I can find for you.

@Elsa I play both my cell phone apps as well as facebook, both changed to simplified chinese now. I tried but could not find the language in the setting, can you help

Hi @ladyrainbow and @Dala622, where are you playing the game? Mobile? You have to go into your settings and you should see language there.

After I update the apps yesterday, all of a sudden the language changed to simplified chinese but I would like to have English back, please help how to set it back to Englihs

ladyrainbow

Hello @Xarly! I hace the same issue. I can't change the language on the mobile app. My dad has his Facebook in Chinese but CC would appear only in English. What can I do to resolve the problem?

That’s great! Thanks for letting me know.

cavanthof

Hi, this evening my language is Netherlands again!!

Hey everyone,

Indeed, this is only happening when playing on your PC and on Facebook. The issue is connected to the transfer of information between Facebook and us, regarding language in this case.

Again, and especially regarding @Barni 's message, you need to speak English here. You can read all the guidelines of our community forum here.

That said, and to answer your point @PaulDixon, while playing on Facebook there is indeed no other way. The best option is to play via our website (king.com). You can link your account from Facebook to our website and it will maintain your level, lives and gold bars.

This will be a temporary solution while we keep working together with Facebook to fix this.

Once more, sorry for the inconveniences.

Cheers,
Xarly

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Winter189519

Ah, I´m playing it on facebook.

Spiele das Spiel über Facebook.

Hi @Winter189519,

It all comes down to the device language. If in this case is on Facebook, as long as your Facebook is in German, the game should also be.

Hopefully this works, if not just let us know!

Cheers and welcome to the community,
Xarly

cavanthof

I have the same problem. My language is Netherlands and since 2 days it's English. In Facebook my language is stille Netherlands. Can you help me?

Winter1819

Hi @Xarly,
my language on facebook is german. So I don´t know why the game isn't in german too. I´ve already checked the settings, but I can´t find language for games etc. All language settings are adjusted in german...hmm

Winter1819

Hi @cavanthof , very strange. So we have the same problem only with another language. Maybe it´s a problem after an update or something else? Don´t know -_-

Tjscho

I have the same problem O.O
I use Facebook with german language settings, so my Candy crush was german too until two days ago...now all candy games are in english. Plus some things have changed... Where can I change it back into german?

Hi all,

Thanks a lot for raising this. It seems indeed like there is an issue and we are currently investigating, in colaboration with Facebook.

I'll let you know with any update but please notice that everything in-game, although it's not with your language, is working well (regarding things like purchases, level progress, etc).

As soon as I have more information, I will let you all know.

Cheers,
Xarly

LeblondJJ

Hello,

Exactly the same problem: the language switched from French to English with no reason. The language parameters of the system and facebook are OK though.

cdavid33

Hello,
Same problem: French is the language for Facebook and I got English for the Candy Crush apps when playing on Facebook ( not the case when playing on my iPad).

Pebbles2019

Since yesterday i am experiencing the same problem. My language is dutch but the language in the game has switch to english and of course you can still play the game but it's so annoying. Besides, this has nothing to do with the language on facebook since my language on facebook is still in dutch only the language in Candy Crush is in english

Hey all,

We are still working on this. We have been working on fixes and implementing it on different games and we are still in conversations with Facebook about this. Please, refrain from using any language that is not English when reporting it to us (as English is the only language we support here in the Community). In the meanwhile, please remember you can play our games from king.com as well, where you will be able to link to your Facebook account and play in the language of your choice.

With any update, I will come to keep you all posted. Sorry for all the inconveniences.

Cheers,
Xarly

@Xarly, I am seeing this happening in CC Saga too. I am telling them that if it's on a mobile device, don't they just go into those settings and change the country? I was told, same like you wrote above, that they are looking into it but someone wrote here during the weekend saying that they weren't on mobile and it happened to them too.

PaulDixon

My wife plays Candy Crush in Brazilian Portuguese, and all of a sudden the language has changed to English. How can we put it back to Portuguese? People in other threads have suggested clicking on the last line, but there is no last line except for what looks like a gear cog, and what looks like an envelope, as well as copyright information. There is nowhere at all to make the change. Please help.

January 13

Barni

handy , tablet in deutsch

cavanthof

Hi, this evening my language is Netherlands again!!

That’s great! Thanks for letting me know.

ladyrainbow

Hello @Xarly! I hace the same issue. I can't change the language on the mobile app. My dad has his Facebook in Chinese but CC would appear only in English. What can I do to resolve the problem?

After I update the apps yesterday, all of a sudden the language changed to simplified chinese but I would like to have English back, please help how to set it back to Englihs