Lost my advance

ailicec

Hi, I was playing Candy Crush Soda Saga I was at the level 1785. My account was saved with the KING profile with this email [email protected], I was online with a WIFI connection. I had to uninstall the app on the Android phone that I use to play. When I reinstall it I was back at the level 1555, and also I lost all the special power candies, gold, and prizes that I had won.

Is there any way to restore my advance and recover my candies? 

Thank you

firebombmarkus

Hi @ailicec and welcome to our Community 😊 I am sorry this is happening to you. You should know that when you reinstall your game you lose all the boosters since they are not saved on King's servers. You can read more about this here https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

As for the progress, you can read this post and try to solve this https://community.king.com/en/candy-crush-soda-saga/discussion/246483/my-profile-got-stuck-i-have-to-scroll-to-get-back-to-my-current-level/

I hope this will help you. Keep me informed. Have a great day 🍭