Treasure chest disappeared

mollymoo

please can you tell me why the treasure chest has disappeared no longer able to get my 2hour play and gift 

_Elsa_

Hi @mollymoo, this is a known glitch for the gift boxes on the map.  The studio might have taken it off the game to try fixing it.  I don't know where it stands on the priority list but hopefully it's something that they are working on.

Johanna77

I have that same problem with treasure chests.

rosarismerecak

Not getting the treasure chest either. On the map it shows a blotchy pink spot with the key mixed in. It's been doing in for awhile

_Elsa_

Hi guys, the gift boxes are working as they are supposed to work.  As the community manager said, it is an event and is not meant to be there permanently, it comes and goes. 

@rosarismerecak, if you are seeing weird things on your game they are going to ask you to try some troubleshooting to see if that clears up.  Clear the history and make sure that you have the most recent version of the game.  Then choose one of the links below to troubleshoot the game.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device