Freezes and reset

sue1004 · April 2019

Freezes every time on Houzz ad and have to shut down. Also never miss a day but it reset after 435 days. Very frustrating — can someone help?

_Elsa_ · April 2019

Hi @sue1004, a lot of glitches are going on at the moment. I am surprised that your daily reward reset back to day 1 because they made a change in it. When are you seeing the ad? I am not getting any ads in my game.

tinyd · April 2019

I am frozen again. I am on level 722.

_Elsa_ · April 2019

Hi @tinyd, they are going to ask you to do some troubleshooting so let's try that first. Clear the history and make sure that you have the most recent version of the game. Then click on one of the links below to finish the troubleshooting.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Freezes and reset

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